Refund policy

Return & Refund Policy (DuckView Systems)

Effective Date: 09/15/2025

At DuckView Systems, we are committed to providing high-quality A.I.-powered mobile security units. Because each unit represents a significant investment and may be purchased or leased, we handle all return and refund requests individually to ensure the best outcome for our customers.

Returns & Refunds

• If you would like to request a return or refund, please contact us directly by phone or email.

• All requests are reviewed on a case-by-case basis, taking into consideration the product, usage, and circumstances.

• Once your request is received, our team will work with you to determine the appropriate resolution, which may include service, replacement, or other arrangements.

Damaged or Defective Units

• If your unit arrives damaged or does not operate as expected, please notify us within 7 business days of delivery.

• We will promptly investigate and provide a repair, replacement, or other suitable solution.

Contact Us

To request a return, refund, or support, please reach out to our team:
Email: support@duckviewsystems.com
Phone: 385-503-4440